Young Persons Referral Scheme

     The Young Persons Referral Scheme offers information and individual counselling and support to young people up to the age of 18 in the West Lothian area, who are experiencing problems with either their own or a family member’s drug/alcohol use.

       This leaflet describes what the young person’s referral scheme is and what your rights are as a service user.

         If you have any questions after reading this leaflet, please contact Margot Ferguson, the Service Manager.  

        If you wish, you can gain access to our Family Support Network, which meets on a monthly basis.

        You cannot refer your self to the scheme but referrals from the Police, Reporter to the Children’s Hearing, Social Work, Education or Health are all accepted on your behalf.

        The Project Worker for the scheme meets with people by appointment. Meetings take place mainly at local health centres, but can also be arranged for other venues such as school or your own home in some circumstances.

        The premises in Craigshill do not have suitable access arrangements for people with physical disabilities; however, we can access suitable locations, if necessary.

        On no account will we tolerate aggressive or threatening behaviour.

Confidentiality

    Any information given by you remains confidential.

   You, as a young person are seen as a client in your own right and as such can be seen on your own without another person present.

   The West Lothian Drug & Alcohol Service respects that information given by you is confidential and would not pass any information on without your consent.

   We operate an open access policy and you are entitled to read any information held about you, by the Service.

   You may also see information given by anyone else e.g. your Social Worker, partner or relatives. However, like you they have to give permission for this to be shared.

Exceptions

   Exceptions may occur if the Project Worker considers that you are in a dangerous situation or that you are a threat to others.

   In such circumstances information may have to be passed on and a full explanation offered to you as to why this is being done.

How to comment on the scheme

   We aim to offer you access to a good quality service, but we are keen to hear your views and if you wish to make suggestions or have a complaint about the service or the Project Worker please contact:

Margot Ferguson – Service Manager

   Please mark the letter private and confidential

   Your comments/complaints will be taken seriously and you can expect an early response

   Your ideas and thoughts are very welcome and will be taken seriously by the Scheme. You may be asked to complete an evaluation form

   We believe in constantly improving our service to meet the needs of young people

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